HBO is an American premium cable network that offers a streaming service called HBO GO. Customers of HBO can use various devices and applications to stream video-on-demand selections of all HBO content. Despite rigorous maintenance, there are still numerous instances of HBO GO not working for various reasons.
What Makes HBO GO not working?
We looked into this specific issue after receiving multiple reports from users, and we wrote together a tutorial that worked for the majority of them. Additionally, the following is a list of the causes that we have assembled and which lead to the error:
Application or System Update: Using out-of-date application and system versions will typically leave you trapped with a starting screen or a playback problem. In this scenario, updating your gadget and the HBO GO software on your Android TV and smartphone would fix the problem.
Browser Plugins: Users who watch HBO GO through a browser will experience this problem because browser extensions and plugins are preventing the user from accessing the website or player.
Servers Down: Always check the server’s status first if you are having trouble logging in or playing any videos. Since nothing will function properly until the servers are fixed if they are down.
Verify on “Down Detector” that HBO GO servers are up and running before attempting any of the below techniques. We’ll move on to the solutions for this issue now that you are aware of the possible causes of the HBO GO malfunction.
Method 1: Smart TV updates
It’s important for users of HBO GO on smart TVs to always have their software updated. Because out-of-date TV software frequently results in bugs like the HBO GO not working application screen becoming stuck. You must update your software by going to the settings on your activated smart TV and doing the following steps to repair this:
- Close both the Smart Hub and the HBO GO app.
- Open the Settings menu, and choose “Software Update” under Support Now.
- Select the “Update Now”
- Go back to the smart hub and open HBO GO to check the result
Method 2: Examining the PCs’ browser extensions and plugins
A significant number of browser users are unable to play any HBO GO videos because certain plugins and extensions prevent access to the website or video player. The Flash Player plugin offers a feature for site blocking, while extensions such as AdBlock can block specific websites because of advertisements. The procedures listed below will be used to disable extensions and check the Flash player plugin:
- Double-click the shortcut to launch Chrome, then enter this into the address bar.
- For extensions type this in the address
- For extensions type this in the address bar:
- Then toggle Off all the extensions
- Now restart your browser and check the HBO GO
- You can turn on extensions one by one to see which one is causing the problem
Method 3: Clearing Data of HBO GO Application (Android)
The developers fix most of the application bugs and issues in new updates. But sometimes the data stored on your phone for HBO GO not working application can be the reason for not working. The application saves the user data into the device which may get corrupted or broken; so clearing the application cache data in settings may solve the problem. To do that, follow the steps below:
- Go to your phone “Settings” and select “Application Manager/Apps“
- Search for the “HBO GO” app, and select that
- Now tap “Clear Cache” or “Clear Data
- Once it’s done, go check the application.
FAQS
Why is my HBO not working?
Most Common Cause: The most common cause of HBO Max not working is an unstable or slow internet connection. A weak connection can lead to buffering, freezing, or difficulty in loading content, disrupting your streaming experience.
Why is HBO Go no longer available?
On June 12, 2020, it was announced that because “the large majority of HBO Go usage occurs on platforms with whom we have HBO Max deals currently in place”, HBO Go would be discontinued on July 31, 2020.
