When trying to access the PlayStation Store or specific online features of games through a firewall, some PS4 users are getting the ‘Cannot Communicate Using SSL’ warning. For some reason, this issue seems to be more common among users who have a SonicWALL or similarly capable firewall from another vendor.
It appears that a local network glitch, which prevents the console from connecting to the PlayStation Network (PSN), can cause this issue. Resetting the console can often remedy this problem.
Rebooting Console: Cannot Communicate Using SSL
If you’re using a Sonic Wall firewall device, you can resolve the issue by enabling Consistent NAT in your SonicWALL settings. In some cases, you may need to either disable SSL Control or configure the associated policy violation to log the event rather than block the connection.
Without a dedicated firewall device, check to see if UPnP (Universal Plug and Play) is activated on your network. If not, you should enable it in your router settings to ensure that the necessary ports for your game console are forwarded.
If the problem only happens while using the built-in browser on a public Wi-Fi network, you might want to try switching from HTTPS to HTTP so that pages can load.
Corrupted firmware, which can occur in extremely rare cases due to unexpected shutdowns during update installations, could be to blame. If that’s the case, try installing the firmware update in Safe Mode and then power cycling the device.
Step 1: Power Cycle or Reset Your Network Device
When faced with the “Cannot Communicate Using SSL” problem, many customers have found that rebooting or resetting their home network fixes the issue.
The least intrusive approach that will keep your network credentials and settings intact is to perform a network refresh first.
Restarting your network is as simple as powering down your router, waiting one whole minute, and then powering it back up. Finish by disconnecting the power cord from the wall socket and waiting a few seconds for the capacitors to drain to PS4 SSL error.
You might want to try rebooting your network if that doesn’t work. You risk losing any saved login information and network preferences if you do this.
Press the reset button for approximately 10 seconds with a sharp item until all of the LEDs glow at the same time.
If the problem persists after you’ve tried rebooting or resetting your router, try the solution that follows.
Step 2: Make NAT Consistent
When Consistent NAT is disabled, the ‘Cannot Communicate Using SSL‘ problem message could pop up. As a prerequisite for PSN and VoIP services, this function guarantees interoperability with peer-to-peer apps that depend on a constant IP address for connections.
Turning on Consistent NAT in SonicWall’s settings and then restarting the network security device has helped many customers fix the “Cannot Communicate Using SSL” problem.
Follow this guide to enable Consistent NAT on SonicWall:
- Access your SonicWall settings by entering the following IP address in your browser:
- https://192.168.168.168
- Enter your user credentials when prompted. The default login information can typically be found in the SonicWall manual.
- In the SonicWall settings menu, select ‘Manage’ from the top navigation menu.
- Navigate to the ‘VOIP’ section under ‘System Setup’ on the left menu, and enable ‘Consistent NAT’ in the right-hand section.
- Restart your computer and networking device, then reconnect your PS4 cannot communicate using ssl to verify if the issue is resolved.
- Proceed to the next fix if this method does not resolve your issue or if the steps are not applicable
FAQS
- Why does my PS4 Internet Cannot communicate using SSL?
One of the most notorious bugs seems to be the “Cannot communicate using SSL” error, which usually occurs when your console cannot connect to the EA servers. Either the EA servers themselves are down or your network connection is the one that is causing the error on your console
- What is SSL for PS4?
If there aren’t any service issues, your network environment might not have a secure socket layer protocol (SSL) deployed. Most games require you to have SSL on your network in order to communicate with the game servers. To confirm and resolve this, please contact your internet service provider.
